Last Updated: 13 May 2025
Thank you for supporting the Narcissistic Abuse Foundation (“NAF”). Every purchase you make — whether merchandise, an event ticket, or a donation — directly supports our mission to raise awareness of narcissistic abuse and support those affected by it.
This policy sets out our approach to refunds and returns. Your statutory consumer rights under the laws of your jurisdiction are not affected by this policy.
If your item arrives damaged, defective, or materially different from its description, please contact us within 14 days of receiving your order. To process your claim, please:
Upon verification, we will either send a replacement at no additional cost or provide a full refund to your original payment method via Stripe, at our discretion.
If you receive the wrong item, please contact us within 14 days of delivery with your order number and details of the discrepancy. We will arrange for the correct item to be sent at no extra charge, or offer a full refund if the correct item is unavailable.
As a non-profit society, we are generally unable to accept returns or issue refunds for change of mind. We encourage you to review product descriptions and sizing information carefully before purchasing. If you have questions about a product before buying, please get in touch — we are happy to help.
If your order has not arrived within the estimated delivery window, please contact us and we will investigate with our fulfilment partner. If the item is confirmed lost in transit, we will issue a replacement or full refund. Estimated delivery windows from dispatch are:
These are estimates only and may be affected by factors outside our control, including customs clearance and postal disruptions.
Where a return is required (e.g. for a defective item), we will provide return instructions and cover the cost of return shipping in most cases. We will not ask you to return an item where the cost of return shipping would be disproportionate to the item’s value.
If NAF cancels an event, you are entitled to a full refund of the ticket price. Refunds will be issued to the original payment method via Stripe within 14 business days of the cancellation being announced. We will notify all ticket holders as soon as possible after a cancellation decision is made.
If an event is rescheduled or its format changes significantly (e.g. change of venue city, or a change from in-person to online), we will notify ticket holders promptly and offer the choice of:
Tickets are non-refundable if you are unable to attend. However, you may transfer your ticket to another named individual. To arrange a transfer, please contact us at least 48 hours before the event with your booking reference and the name and contact details of the new attendee.
In exceptional personal circumstances, please contact us and we will consider your request on a case-by-case basis. We will always try to be reasonable.
All donations to NAF are final and non-refundable, in keeping with standard non-profit practice.
If a donation was made in clear error (for example, a duplicate transaction or an unintended amount), please contact us within 7 days of the transaction with the date, amount, and a brief explanation. We will review all such requests in good faith and, where an error is confirmed, will arrange a refund where possible via Stripe.
Approved refunds are processed within 10 business days of our confirmation to you. The time for the funds to appear in your account depends on your bank or card provider, but is typically 3 to 5 additional business days following our processing.
This policy is in addition to, and does not limit, your rights under applicable consumer protection legislation in your country, including:
For any questions about this policy or to initiate a return or refund request, please contact us:
Narcissistic Abuse Foundation
11887 Burnett Street, Unit 301
Maple Ridge, British Columbia, V2X 6P6
Canada
Email: narcisisticabusefoundation@gmail.com
Website: www.narcissisticabusefoundation.org
Note: The email address above is current as of the date of this policy and will be updated when a dedicated organisational email address is established. Please check our website for the most up-to-date contact details.